City Testimonials: "I hope that you have received 500 calls saying THANK YOU for the new playground at Bonforte Park! It is a terrific neighborhood park and we so appreciate the improvements. I walk by every day and see so many children and parents enjoying themselves." -Citizen Comment "The crew from Engine 15A were professional, knowledgeable, courteous, and extremely helpful, not only did this group of professionals represent the Fire Department in a positive light, they also speak to a city government that is responsive and courteous to the public."- Citizen Comment "We've found with projects we're doing, the City seems to be as proactive as they possibly can be." -Real Estate CEO "Grateful for the progress made by CSPD to curb shoplifting." -Business Loss Prevention Manager "Not only was my concern addressed in a professional and timely manner, but Finance Planning & Analysis Manager Leslie Hickey took the time to let me know that changes were on the way. This is the direct opposite of some folks' perception of local government." -Citizen Comment "Thank you very much for fixing the potholes on the round about for Squirrel Tail and Brainard as well as the divot by the water outlet on Squirrel Tail towards Musgrave. Thank you, thank you, thank you!" -Citizen Comment "Accounts Payable Supervisor Patti McFarland was true to her word, she called me back within days to give a status report. Then she called again to update me. Then, she called today to let me know she had been able to contact the unreachable tow company, received an invoice, and would be reimbursing the portion the business manager agreed to pay! I know that it was a sustained effort because I tried for several months and got nowhere. I can't express my overwhelming gratitude to Patti and your office for their work in this matter. We run a service-based business and try to learn from other organizations whenever we can. I will bring up this instance at our weekly meeting as an example of good service to be commended and followed.Thanks to you and Patti for the surprisingly positive experience I had with your office." -Local Small Business Owner "Thanks to Traffic Technician Pete Doyle, his community attitude to work with the residents is commendable. Thank you once again." -Citizen Comment "Streets Operations Manager Bard Lower has provided me superb customer service, above and beyond what could reasonably be expected. I know that this has been a priority for your administration, and I felt it important to let you know that it is working. Mr. Lower and his associates deserve kudos for their proactive, thorough handling of this five-year-old snow plowing issue and I am grateful to you as well for making the City more responsive to citizen requests." -Citizen Comment "As a new resident of Colorado Springs, it’s apparent that the City really does excel in taking care of its residents and treats its citizens more like neighbors and friends than just customers on a long “to-do” list. Thank you for all your exceptional service." -Citizen Comment

Mayor Bach Speaks on Followership at UCCS Leadership Conference

Colorado Springs Mayor Steve Bach understands the importance of followership because it is the backbone of teamwork and the proving ground of great leaders.

He opened his presentation at the UCCS 14th Annual Leadership Conference by quoting Leonard Bernstein who said, “The most difficult instrument to play in the orchestra is second fiddle.”

 The focus of the School of Public Affairs’ Conference was on Leadership Realities and Followership, something the Mayor knows a lot about since he has played both roles in the military, private business and now public service.

Key concepts in the Mayor’s message were, effective leaders know their people, understand what motivates or demotivates them, can identify the skills and talents they possess and recognize how to leverage their strengths versus accept mediocrity.

Based on his experience in a variety of environments, he knows leadership strategies are situational and the effective leader adapts to the knowledge and experience level of the follower. Wise leaders also recognize the importance of staying true to the big picture and focused on the key objectives.

 

On the other hand, effective followers have the confidence to raise issues, but can do so constructively and respectfully. They are committed to a shared purpose and can operate in ambiguity throughout changing and challenging times. They possess initiative, can anticipate needs and suggest solutions.

Mayor Bach closed his speech by saying, “Followership, like leadership, is crucial to success in the workplace, our schools and our City. The better we get at cultivating good followers, the more likely we’ll be led by great leaders.”

 

 

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Spirit of the Springs Promotes Leadership Development

Cultivating future City government leaders is another important component of Mayor Steve Bach’s “Spirit of the Springs” initiative.

Colorado Technical University in Colorado Springs recently hosted a public safety hiring event for the City of Colorado Springs. Emerging and future leaders need opportunities like this hiring event so they can make a constructive difference for the Colorado Springs community.

Leadership development will help attract and retain top talent in Colorado Springs!

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