City Testimonials: "I hope that you have received 500 calls saying THANK YOU for the new playground at Bonforte Park! It is a terrific neighborhood park and we so appreciate the improvements. I walk by every day and see so many children and parents enjoying themselves." -Citizen Comment "The crew from Engine 15A were professional, knowledgeable, courteous, and extremely helpful, not only did this group of professionals represent the Fire Department in a positive light, they also speak to a city government that is responsive and courteous to the public."- Citizen Comment "We've found with projects we're doing, the City seems to be as proactive as they possibly can be." -Real Estate CEO "Grateful for the progress made by CSPD to curb shoplifting." -Business Loss Prevention Manager "Not only was my concern addressed in a professional and timely manner, but Finance Planning & Analysis Manager Leslie Hickey took the time to let me know that changes were on the way. This is the direct opposite of some folks' perception of local government." -Citizen Comment "Thank you very much for fixing the potholes on the round about for Squirrel Tail and Brainard as well as the divot by the water outlet on Squirrel Tail towards Musgrave. Thank you, thank you, thank you!" -Citizen Comment "Accounts Payable Supervisor Patti McFarland was true to her word, she called me back within days to give a status report. Then she called again to update me. Then, she called today to let me know she had been able to contact the unreachable tow company, received an invoice, and would be reimbursing the portion the business manager agreed to pay! I know that it was a sustained effort because I tried for several months and got nowhere. I can't express my overwhelming gratitude to Patti and your office for their work in this matter. We run a service-based business and try to learn from other organizations whenever we can. I will bring up this instance at our weekly meeting as an example of good service to be commended and followed.Thanks to you and Patti for the surprisingly positive experience I had with your office." -Local Small Business Owner "Thanks to Traffic Technician Pete Doyle, his community attitude to work with the residents is commendable. Thank you once again." -Citizen Comment "Streets Operations Manager Bard Lower has provided me superb customer service, above and beyond what could reasonably be expected. I know that this has been a priority for your administration, and I felt it important to let you know that it is working. Mr. Lower and his associates deserve kudos for their proactive, thorough handling of this five-year-old snow plowing issue and I am grateful to you as well for making the City more responsive to citizen requests." -Citizen Comment "As a new resident of Colorado Springs, it’s apparent that the City really does excel in taking care of its residents and treats its citizens more like neighbors and friends than just customers on a long “to-do” list. Thank you for all your exceptional service." -Citizen Comment

Mayor Bach Selects Economic Vitality Specialist

August 2, 2011 By

Mayor Selects former Credit Union Executive as Economic Vitality Specialist

Mayor Steve Bach announced today, August 2, that he has selected former Security Service Federal Credit Union Operations Manager, Donna Nelson, to serve as Economic Vitality Specialist for the City of Colorado Springs.

“Donna is an ideal person for this job,” stated Mayor Bach.  “Her skills range from marketing to mergers to acquisitions to re-engineering operations. Her military service and a business track record that most in corporate America would envy qualify her for this important position.”

After nine years with Security Service Federal Credit Union, Nelson leaves her position where she oversaw all Service Center business operations at the North Academy site, including cash operations, member service, sales, personnel management and facility maintenance. Having completely revamped an entire training infrastructure companywide, Nelson’s experience will help her in this key role.

Nelson has a proven track record developing relationships with stakeholders and establishing a working rapport with customers, both internal and external, which helped her build and serve as one of the leaders of a high performance finance organization. She is also highly skilled in planning, organizing and project management. In addition, Nelson excels at creative branding and communications.

In addition to her service in the United States Army as a Medical NCO (non-commissioned officer), Nelson’s community service in Colorado Springs is impressive. She is the current Board Chair of the Urban League of the Pikes Peak Region. Other board positions include COPPeR (Cultural Office of the Pikes Peak Region) and past Chair of the Chamber of Commerce Rising Professionals. She was also a loaned executive with The Pikes Peak United Way and is involved on various levels with Junior Achievement. 

Nelson is a 2011 Athena Award nominee and was named a Colorado Springs Business Journal Rising Professional in 2008. She is also a graduate of Leadership Pikes Peak.

Mayor Bach added, “Donna is a can-do, enthusiastic person who is dedicated to helping our city.” 

Nelson is excited about joining the Mayor’s team and stated, “I am extremely proud to join the administration of Mayor Steve Bach. I am excited about the direction that our city is headed and look forward to our many successes.”

Nelson’s first day will be August 3, 2011. Nelson will lead Mayor Bach’s Spirit of the Springs’ initiative, which will include efforts to unite the community, encourage broader participation and representation in City government, and attract and retain young professionals in Colorado Springs. She will also work with small and emerging businesses as part of the City’s efforts to ensure a business-friendly environment.

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