City Testimonials: "I hope that you have received 500 calls saying THANK YOU for the new playground at Bonforte Park! It is a terrific neighborhood park and we so appreciate the improvements. I walk by every day and see so many children and parents enjoying themselves." -Citizen Comment "The crew from Engine 15A were professional, knowledgeable, courteous, and extremely helpful, not only did this group of professionals represent the Fire Department in a positive light, they also speak to a city government that is responsive and courteous to the public."- Citizen Comment "We've found with projects we're doing, the City seems to be as proactive as they possibly can be." -Real Estate CEO "Grateful for the progress made by CSPD to curb shoplifting." -Business Loss Prevention Manager "Not only was my concern addressed in a professional and timely manner, but Finance Planning & Analysis Manager Leslie Hickey took the time to let me know that changes were on the way. This is the direct opposite of some folks' perception of local government." -Citizen Comment "Thank you very much for fixing the potholes on the round about for Squirrel Tail and Brainard as well as the divot by the water outlet on Squirrel Tail towards Musgrave. Thank you, thank you, thank you!" -Citizen Comment "Accounts Payable Supervisor Patti McFarland was true to her word, she called me back within days to give a status report. Then she called again to update me. Then, she called today to let me know she had been able to contact the unreachable tow company, received an invoice, and would be reimbursing the portion the business manager agreed to pay! I know that it was a sustained effort because I tried for several months and got nowhere. I can't express my overwhelming gratitude to Patti and your office for their work in this matter. We run a service-based business and try to learn from other organizations whenever we can. I will bring up this instance at our weekly meeting as an example of good service to be commended and followed.Thanks to you and Patti for the surprisingly positive experience I had with your office." -Local Small Business Owner "Thanks to Traffic Technician Pete Doyle, his community attitude to work with the residents is commendable. Thank you once again." -Citizen Comment "Streets Operations Manager Bard Lower has provided me superb customer service, above and beyond what could reasonably be expected. I know that this has been a priority for your administration, and I felt it important to let you know that it is working. Mr. Lower and his associates deserve kudos for their proactive, thorough handling of this five-year-old snow plowing issue and I am grateful to you as well for making the City more responsive to citizen requests." -Citizen Comment "As a new resident of Colorado Springs, it’s apparent that the City really does excel in taking care of its residents and treats its citizens more like neighbors and friends than just customers on a long “to-do” list. Thank you for all your exceptional service." -Citizen Comment
You are here: Home / Mayor Bach News / Mayor presents award to “unsung heroes”

Mayor presents award to “unsung heroes”

November 26, 2012 By

On Monday, November 26th, Mayor Steve Bach presented an Above and Beyond Award to the “unsung heroes” of the Public Safety Communications Center. Mayor Bach was joined at this presentation by Police Chief Pete Carey and Fire Chief Rich Brown.

Mayor Bach speaks with Public Safety Communications Center employees

The Colorado Association of Public Safety Communications Officials (APCO) and the National Emergency Number Association (NENA) named the Colorado Springs Public Safety Communications Center Colorado Center of the Year.

Mayor Bach speaks with Public Safety Communications Center employees

The Communications Center exhibited teamwork, drive, unending energy, dedication, and personal sacrifice during the Waldo Canyon Fire.  The workload and pace experienced by Communications Center staff reached unparalleled highs.  A 12-hour shift was rapidly developed and all staff schedules were adjusted in a matter of days to maximize coverage levels.  Throughout the event, staff volunteered to work extra hours, offered their homes to co-workers who were evacuated, and provided extra compassion and care to every victim and to others who needed help.  The staff worked tirelessly to provide the exceptional services that the victims of the fire needed, while still maintaining a high level of service to the rest of the City.  While the work environment was taxing, there was never a doubt that all the needed services would be provided in the best manner possible.

The Public Safety Communications Center receives the Above and Beyond Award

The dedicated personnel of the Communications Center routinely demonstrate exceptional levels of skill, compassion, service and professionalism designed to assist callers with any situation.  Calls are processed using a structured approach that requires comprehensive initial training, on-going training and re-certification, and very high performance standards.

Police Chief Pete Carey, Communications Center Manager Tina Young, Mayor Bach, and Fire Chief Rich Brown

The 92 men and women of the Colorado Springs Public Safety Communications Center serve a city covering over 186 square miles with a population over 400,000, and a metro area that includes three more small cities. Normal annual call volume exceeds 630,000 calls including over 300,000 911 calls. Please join Mayor Bach in congratulating this amazing team!

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Filed Under: Mayor Bach News